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FAQ

 
 
When will my package be delivered?

Packages are sent within 24 hours of receiving the order. However, during holidays and weekends, we cannot guarantee shipping within 24 hours. Packages will be sent as soon as possible. Delivery options can be found here: Shipping and Payment.

What are the delivery options, shipping methods, and shipping costs?

All delivery options along with prices can be found here: Shipping and Payment.

To which countries can the package be delivered?

We deliver orders within the entire EU.

What are the payment options?

Bank transfer - You can make payment for goods via online banking. We will send you the necessary information for the payment via electronic banking to your email address. The goods will be sent after the payment is recorded in our account.

Online card payment - You can pay for your order with a card that allows internet payments.

I want to exchange/return purchased goods. What should I do?

Contact us via email. All necessary information can be found on the page: Exchange and Return of Goods.

I want to file a complaint about the purchased goods. What should I do?

Contact us via email. All necessary information can be found on the page: Exchange and Return of Goods.

Do I need to register when purchasing goods?

Registration is not required, but having a registered account is beneficial as you can track the status of your order.

How can I track my shipment?

You can track the status of your shipment on our website after registering.

How can I cancel/change my order?

To cancel or change an order, please contact us via email. However, if the order has already been shipped, it cannot be canceled/changed.