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Terms and Conditions of Business

I. General Provisions

These General Terms and Conditions govern the rights and obligations of the contracting parties arising 1  in connection with or on the basis of a purchase contract concluded between the Seller, 2  Nela Mitterpáková, with registered office at Idanská 4, Košice 04011, Slovak Republic, ID No.: 56644701, VAT No.: 1126398317, (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods on the Seller's e-commerce website, 3  namely at www.beasthy.com.

 

Seller's Details:

Nela Mitterpáková

ID No.: 56644701

VAT No.: 1126398317

 

Contact Details:

Adress: Idanská 4, Košice 04011, Slovenská republika

Tel.: +421904871688

E-mail: beasthyy@gmail.com

 

Responsible Person:

Nela Mitterpáková

 

Bank details:

IBAN: SK02 0900 0000 0052 2535 9121

 

  1. The Buyer is understood to be a natural or legal person who orders goods or services in the online store www.beasthy.com and concludes a distance contract with the Seller through remote communication such as e-mail, telephone, etc.
  2. A Consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of their business activity, employment, or profession within the meaning of the Consumer Protection Act.
  3. An Order is understood to be an act by the Buyer expressing their intention to purchase the offered goods or services on the Seller's website.
  4. The contracting parties have agreed that by sending an order to the Seller, the Buyer confirms their agreement that these General Terms and Conditions will apply to the purchase contract concluded on the e-commerce website www.beasthy.com, operated by the Seller, under which the Seller will deliver the goods presented on the website www.beasthy.com to the Buyer (hereinafter referred to as the "Purchase Contract") and to all relationships between the Buyer and the Seller that arose during the conclusion of the Purchase Contract and during the complaint of goods.
  5. By concluding the purchase contract, the Buyer confirms that they have read these General Terms and Conditions, their content is known to them, and they agree with them. The General Terms and Conditions are an integral part of the purchase contract. If the Seller and the Buyer conclude a written purchase contract in which they agree on conditions that deviate from the General Terms and Conditions, the provisions of the purchase contract will take precedence over the General Terms and Conditions.
  6. The subject of purchase under the purchase contracts is the goods specified in the binding order confirmation by the Seller (which concludes the purchase contract), namely those products or services that are in the offer of the online store on the website www.beasthy.com.

 

II. Method of Concluding and Cancelling the Purchase Contract

  1. The Buyer's order is a proposal for a purchase contract. The Buyer is obliged to send the order in the form of a completed and submitted form on the Seller's website www.beasthy.com. Based on the properly completed order from the buyer, the seller will verify its correctness and completeness. The period during which the Seller is bound by its offer of goods, including the price, presented on the Seller's website, is 24 hours from sending the acceptance of the order to the Buyer. The purchase contract is concluded by the binding acceptance of this proposal for the conclusion of the purchase contract by the Buyer from the Seller (hereinafter referred to as the "Order").
  2. A condition for the validity of the order is the truthful and complete completion of the data and requirements requested by the registration form, namely: Buyer's name and surname, contact person, billing and delivery address, e-mail address, telephone number, ID number and VAT number, name of the goods, number of pieces of individual types of goods, price of the goods, date of issue of the order, method of payment, method of delivery or collection of the goods. The Seller processes orders in the order in which they arrive.
  3. The binding acceptance of the order by the Seller is the issue of a purchase contract, after prior receipt of the order and after verifying the availability and delivery date of the goods. Acceptance by issuing the purchase contract is sent by e-mail to the Buyer's specified e-mail address. In the event that there is a missing item in the binding order that the Seller does not have directly in stock, or does not have a sufficient number of pieces, the delivery changes, and so on, the Seller will notify the Buyer in advance by SMS message or e-mail to reconfirm and accept the modified order, in the event that the Buyer does not agree, they have the right to cancel the order.
  4. The binding acceptance of the order by the Seller contains information about the name, specification of the goods, the sale of which is the subject of the purchase contract, as well as information about the price of the goods or other services, the name and information about the place where the goods are to be delivered and information about the price, conditions, method and date of transport of the goods to the agreed place of delivery of the goods for the buyer, or other information.
  5. In the event that the Buyer sends an order, they can cancel it at any time before the goods are dispatched. The order can only be cancelled in electronic written form (e-mail message) and by telephone after agreement with the Seller. Confirmation of the order cancellation will be announced by the Seller to the Buyer in electronic written form (e-mail), in exceptional cases by telephone. The buyer has the right to cancel the ordered goods before dispatch without a cancellation fee.
  6. The Seller is entitled not to accept the Buyer's order if, due to stock depletion or unavailability of the goods, or the order shows signs of a speculative nature, or the Seller is unable to deliver the goods to the Buyer within the period specified by these terms and conditions or at the price indicated in the online store, unless it agrees with the Buyer on a substitute performance. The Seller informs the Buyer about the non-acceptance of the order by telephone, post or e-mail message.

 

III. Rights and Obligations of the Contracting Parties

  1. The Seller is obliged to deliver the goods to the Buyer based on the binding acceptance of the order in the agreed quantity, quality and term, and to pack or prepare them for transport in a manner necessary for their preservation, protection, and to ensure that the delivered goods comply with the applicable legal regulations. Furthermore, the Seller is obliged to hand over, at the latest together with the goods, in written or electronic form, all documents necessary for the acceptance and use of the goods.
  2. The Seller has the right to proper and timely payment of the purchase price from the Buyer for the delivered goods.
  3. The Buyer is obliged to take over the purchased or ordered goods, pay the Seller the agreed purchase price within the agreed payment term, including the costs of delivering the goods, and not to damage the good business reputation of the Seller. The Buyer is obliged to confirm the receipt of the goods in the delivery note with their signature or the signature of a person authorized by them.
  4. The Buyer has the right to delivery in the quantity, quality, term and place agreed by the contracting parties in the binding acceptance of the order.

 

IV. Delivery Conditions

  1. The goods are sold according to the Seller's offered catalogs, located on the website www.beasthy.com.
  2. The Seller is obliged to fulfill the Buyer's order and deliver the goods to them within the period specified in the binding acceptance of the order. The place of delivery of the goods is the place specified in the binding acceptance of the order by the Seller, unless the contracting parties agree otherwise in the purchase contract. The Buyer is obliged to take over the goods within the agreed period and at the agreed place, which is stated in the acceptance of the Buyer's order by the Seller.  
  3. In the event that there is a risk of delay in the delivery of goods due to unforeseeable circumstances not caused by the Seller (e.g., natural disasters, failure to meet the delivery deadline from the manufacturer, foreign supplier, delay or failure of transport, etc.), the Seller is obliged to immediately inform the Buyer of this fact in writing (by e-mail message or mail) and agree with them on a substitute (extended) delivery period. If the Buyer does not agree with this substitute (extended) period, they may withdraw from the purchase contract, about which they inform the Seller in writing (by e-mail message or mail).
  4. The Seller sends the order to the Buyer through a courier company or Slovak Post.
  5. For packages that have been paid by the Buyer through a non-cash transfer, the Seller charges a fee (for package delivery) depending on the weight and quantity of the ordered goods.
  6. In the event that the Seller delivers the goods to the Buyer to the place specified in the purchase contract by the Buyer, the Buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized by them in case of their absence to take over the goods specified in the purchase contract and sign the delivery and handover protocol of the goods. The seller realises transport to the buyer through a courier company. The buyer is obligated to recieve the package. In the case of refusal of the package, the delivery person will mark this in the protocol.
  7. The Seller has the right to compensation for damage (according to the provisions of Section 420 et seq. of the Civil Code), in the event that the Buyer ordered goods that were not cancelled or did not withdraw from the contract and at the same time did not take over these goods from the carrier or, upon the Seller's request, did not take them over within the specified collection period. By this action, the Buyer has breached their obligation.

When determining the amount of damage compensation, the Seller primarily takes into account transport costs and related fees in the case of sending the goods, costs associated with packaging, shipping and order administration, as well as all other costs incurred in connection with the execution of the order, and also has the right to charge for lost profit. The Seller also has the right not to claim compensation for damage or to claim this right only in part. 

  1. The Buyer is obliged to check the shipment, especially the goods as well as their packaging and the number of packages according to the delivery note immediately upon receipt of the goods. If the Buyer finds a difference in the number of packages, or that the goods or the packaging of the goods is mechanically damaged, they are obliged to notify the carrier of this fact and, in their presence, check the condition of the goods. If damage to the goods or a missing package is found, the Buyer is obliged to record this fact in the carrier's delivery note and also to make a written record - a complaint about the extent and nature of the damage to the goods, or a clarification of the missing package, which will also be confirmed by the carrier. If technically possible, the Seller recommends that the Buyer attach photographic documentation of the damage to the complaint and send it by e-mail or post together with the written record to the Seller.
  2. The delivery period begins on the day of confirmation of the binding order by the Seller and the Buyer, which contains all the necessary data for its processing. If the Seller cannot deliver the goods completely according to the order (some goods in the ordered quantity are not in stock), we will inform the customer by phone or e-mail. In this case, the order will be sent to the Buyer only after approval of the change in the order status by the Buyer.
  3. Each product comes with a tax document (invoice). The Seller is entitled to send the invoice to the Buyer electronically, via e-mail.

 

V. Purchase Price

  1. The Buyer is obliged to pay the Seller the purchase price of the goods in the amount according to the binding acceptance of the order by the Seller (hereinafter referred to as the "Purchase Price") and the costs of delivering the goods, by means of a non-cash transfer to the Seller's account, specified in the binding acceptance of the order by the Seller.
  2. Prices in the online store are listed in EUR. The Seller is not a VAT payer. The prices of goods are quoted without shipping fees.
  3. In the event that the Buyer pays the purchase price to the Seller by non-cash transfer, the day of payment is considered to be the day when the entire purchase price was credited to the Seller's account. The Buyer is obliged to pay the Seller the 1 purchase price for the agreed goods 2 no later than upon receipt of the goods, unless the Buyer and the Seller have agreed otherwise in the purchase contract.
  4.  The risk of damage to the goods passes to the Buyer at the time when they take over the goods from the Seller.

 

VI. Liability for Defects of Goods and Return of Goods

  1. If there is a defect that can be remedied, the Buyer has the right to have it remedied free of charge, in a timely manner and properly. The Seller is obliged to remedy the defect without undue delay. Instead of remedying the defect, the Buyer may request an exchange of the item, or if the defect concerns only a part of the item, an exchange of the part, if this does not cause unreasonable costs to the Seller with regard to the price of the goods or the severity of the defect. The Seller may always, instead of remedying the defect, exchange the defective item for a flawless one, if this does not cause serious difficulties to the Buyer. If there is a defect that cannot be remedied and which prevents the item from being properly used as an item without a defect, the Buyer has the right to exchange the item or has the right to withdraw from the contract.
  2. In accordance with the law, the Buyer has the option to withdraw from the contract within 14 working days of receiving the goods, unless the goods were purchased and received in person from the seller. In the event of withdrawal from the contract, the buyer contacts the seller and sends them a written or electronic statement of withdrawal from the contract, stating the order number and account number for financial settlement. The buyer sends the purchased goods in their original condition as upon receipt (including documentation, accessories, packaging, etc.) at their own expense, together with the original proof of purchase, back to the seller's address (but not in the form of cash on delivery). The seller undertakes to return to the buyer all payments received from them on the basis of the order or in connection with it, without undue delay, no later than 14 calendar days from the date of delivery of the notice of withdrawal from the contract, using the same method as was used for payment for the goods, unless the buyer requests otherwise. The seller is obliged to fulfill the aforementioned if the buyer proves that the goods were sent back to the seller. In the case of exercising the right to withdraw from the contract, the buyer may send the goods at the same time as the notice of withdrawal from the contract, or subsequently no later than 14 calendar days from the date of withdrawal from the contract.
  3. The Buyer cannot withdraw from the purchase contract for goods that, due to their nature, cannot be returned (e.g., for hygienic reasons) or for goods that quickly perish.

 

VII. Final Provisions

  1. These General Terms and Conditions are governed by the applicable laws of the Slovak Republic. In the text, the abbreviation "SR" is used to refer to the Slovak Republic. These General Terms and Conditions are valid in the version stated on the Seller's website on the day of sending the electronic order, unless expressly agreed otherwise between the two parties. By sending the electronic order, the Buyer unconditionally accepts all provisions of these General Terms and Conditions in the version valid on the day of sending this order. The contracting parties have agreed that they fully recognize the electronic form of communication, especially via e-mail and the Internet network, as valid and binding for both contracting parties. In the event that the purchase contract is concluded in written form, any amendment to it must be in written form.
  2. The Buyer declares that before filling out the order, they have read these General Terms and Conditions and that they agree with them in full. In the event that some provisions of these General Terms and Conditions are proven to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions and the remaining parts of the relevant provision remain unaffected.
  3. If the consumer is not satisfied with the way the seller handled their complaint or if they believe that the seller has violated their rights, they have the option to contact the seller with a request for redress. If the seller rejects the request for redress or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to file a proposal to initiate an alternative dispute resolution in accordance with Section 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and supplements to certain acts. The competent entity for alternative resolution of consumer disputes with the e-shop operator is the Slovak Trade Inspection (www.soi.sk) or another relevant authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s), while the consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The consumer can also use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, to file a proposal for alternative dispute resolution. Information on fees for the proposal can be found on the websites of the specific alternative dispute resolution entity.
  4. The supervisory authority is the SOI Inspectorate for the Košice Region, Vrátna 3, P.O. BOX A-35, 040 65 Košice, Department of Supervision.

 

General Terms and Conditions are valid from 17.03.2025.